Fluffy Pet Store

Terms and conditions

TERMS AND CONDITIONS

Last Updated: November 23, 2023

Welcome to Fluffy Pet Store!

By accessing and using this website (the “Site”) and purchasing products from Fluffy Pet Store, you agree to comply with and be bound by the following terms and conditions of use. Please read these Terms and Conditions carefully before using the Site.

1. PRODUCT INFORMATION

We strive to provide accurate and up-to-date information regarding our pet products. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions or other content on the Site. Prices and availability are subject to change without notice.

2. ORDERS AND PAYMENT

2.1. By placing an order on the Site, you are making an offer to purchase the pet products at the stated price. We reserve the right to refuse or cancel any order for any reason.

2.2. Payment is required at the time of placing an order. We accept the following payment methods:

  • Visa
  • American Express (Amex)
  • Mastercard
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPal

3. SHIPPING AND DELIVERY

3.1. We aim to process and ship pet orders promptly. All orders are sent with tracking numbers.

3.2. Shipping Destinations: Currently, we ship pet products only to addresses within the United States. Please note that we utilize warehouses in the US, Canada, Europe, China, and Australia.

3.3. Estimated Delivery Time: Products in the store have an indication of estimated delivery time to the United States. Actual delivery times may vary depending on the warehouse location and other factors.

3.4. Stolen Shipments: We do not accept claims for stolen shipments if the tracking code indicates that the parcel was delivered to the customer’s provided address. It is the customer’s responsibility to ensure a secure delivery location.

3.5. Shipping costs are calculated at checkout. Any additional customs duties or taxes related to pet products are the responsibility of the customer.

4. RETURNS AND EXCHANGES

4.1. We accept returns of pet products within 30 days of the delivery date. Please refer to our Return Policy for detailed information on the return process.

5. INTELLECTUAL PROPERTY

5.1. The content on this Site, including images, text, logos, and pet product designs, is the intellectual property of Fluffy Pet Store and is protected by copyright and other intellectual property laws.

5.2. Third-Party Products: Some images and descriptions of pet products may be sourced from third-party suppliers. These third-party materials are used for illustrative purposes only, and the intellectual property rights remain with their respective owners.

5.3. If you believe that your intellectual property rights have been infringed upon, please contact us promptly at [email protected], and we will address your concerns.

6. PRIVACY POLICY

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information related to pet product purchases.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Fluffy Pet Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages related to pet products, or any loss of profits or revenues.

8. GOVERNING LAW

These Terms and Conditions for pet products are governed by and construed in accordance with the laws of the United States and the state of South Carolina.

9. CHANGES TO TERMS AND CONDITIONS

Fluffy Pet Store reserves the right to update or modify these Terms and Conditions for pet products at any time without prior notice. The date of the latest revision will be indicated at the top of this page.

CONTACT INFORMATION

If you have any questions about these Terms and Conditions for pet products, please contact us at [email protected].

Alternatively, you can reach us by filling out the web contact form on our Contact Page. We aim to respond to inquiries submitted through the contact form promptly.