Fluffy Pet Store

Refund and Returns Policy

At Fluffy Pet Store, we want you and your pets to be delighted with your purchases. If for any reason you are not satisfied, we are here to assist you with our hassle-free Refund and Returns Policy.

Returns

You have 30 days from the date of delivery to return items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

To initiate a return, please follow these steps:

• Contact our Customer Support team at [[email protected]] with your order number and details of the item you wish to return.
• Our team will provide you with instructions on how to proceed.
• Please note that the customer is responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please allow 14 business days for the refund to be reflected in your account. If you haven’t received your refund after this period, please contact us at [[email protected]].

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Contact our Customer Support team at [[email protected]] to initiate the exchange process.

Non-Returnable Items

Certain items are non-returnable for hygiene reasons or if they have been used. These include pet grooming and hygiene products. Please check the product description for any specific return restrictions.

Stolen Parcels

We provide tracking numbers for monitoring the delivery process. However, please note that we do not refund stolen parcels if they were actually delivered according to the provided tracking information.

Questions or Assistance

If you have any questions about our Refund and Returns Policy or need assistance with a return, feel free to reach out to our Customer Support team at [[email protected]]. We’re here to help make your shopping experience with Fluffy Pet Store enjoyable and stress-free.

Thank you for choosing Fluffy Pet Store – where your satisfaction and your pet’s happiness are our top priorities! 🐾